Our organization

 

The departments of the Office of Information Technology report to and are led by Jay Dominick, Vice President for Information Technology and CIO. 

For an overview of the organizational structure of OIT, see the PDF iconOrganizational Chart. OIT departments are described below. 

 


Enterprise Infrastructure Services

Enterprise Infrastructure Services (EIS) is led by Donna Tatro. The EIS department architects, engineers and operates the campus-wide IT infrastructure services that support the University’s research, teaching, and administrative missions. Services are delivered through cloud-based and on-premise infrastructure and include the University’s wireless and wired networks; IT service monitoring; identity, access and directory services; email infrastructure and web hosting platforms; integrated telephony services; compute and storage; the University’s main data centers and network hub sites; as well as IT support for the University’s critical infrastructure.  

Enterprise Infrastructure Services includes the following groups: 

  • Cloud Infrastructure Services and Digital Repositories 
  • Critical Infrastructure 
  • Enterprise Performance and IT Service Monitoring 
  • Enterprise Servers and Storage 
  • Identity and Access Management 
  • Network Services 
  • Strategic Projects & Operations 

 


Information Security Office

The Information Security Office (ISO), is headed by David Sherry, Chief Information Security Officer, and develops the information security strategy for the University.  The ISO is also responsible for the Information and Technology Risk Management Program and Information Security Incident Response, and provides the following services:  

  • Information security consulting
  • IT security forensics
  • IT risk assessments and recovery planning
  • Information security education and outreach

 


Operations and Planning

Operations and Planning (OP) is led by Carol Kondrach and is responsible for identifying and ensuring the implementation of strategic IT-related initiatives that strengthen campus-wide IT services, as well as internal OIT financial and organizational effectiveness services.

The functional groups of Operations and Planning are:

  • OIT Budget and Finance
  • Contract and Vendor Management
  • Strategic Communications
  • Organizational Effectiveness
  • Distributed Computing Support (SCAD and DCS programs)

Project and Technology Consulting Office

Project and Technology Consulting Office (PATCO) is led by Janet Pumo and provides the following services:

  • Consulting, mentoring and facilitation on projects such as:
    • strategic technology planning for departments
    • business case development for SAGIT funding requests
    • technology assessment and implementation projects
  • Guiding software acquisition and contract management processes
  • Facilitating technology-based process improvement initiatives
  • Delivering methodologies, tools and training on managing projects at Princeton

     

Research Computing

Research Computing (RC) is led by Curt Hillegas and provides computing, storage, advanced network architecture, and software infrastructure and programming help to support faculty, professional staff, and students in their research. RC also provides services to academic units including supporting and optionally helping to manage IT staff who support research computing and coordinating training across departments. Research Computing has a partnership with the Princeton Institute for Computational Science and Engineering (PICSciE).

The groups within Research Computing are:

  • Systems and Storage
  • Software and Programming
  • Advanced Networking
  • Distributed Research Computing Support
     

Service Management Office

The Service Management Office (SMO) is led by Carol Williams and provides the framework and tools used to ensure OIT service delivery aligns with the University's strategy and mission. The approach to service management emphasizes continual service improvement and value to faculty, students and staff. The service management office provides the following services:  

  • IT services catalog
  • Knowledge management
  • Request and workflow management
  • Change, incident, and problem management
  • Major incident and event management
  • Configuration Management Database (CMDB)
  • Asset management
  • Field services
  • Platform integrations with other systems and automation
  • Support and Operations Center (SOC)
      

    Software and Application Services (SAS)

    Software and Application Services (SAS), led by Colin Currie, provides implementation, maintenance, and support services for the University’s enterprise systems, departmental websites, and data warehouse.

    The groups within Software and Application Services are:

    • Center for Data Analytics and Reporting (CeDAR)
    • Custom Solutions and Integration (CSI)
    • Enterprise Resource Planning (ERP)
    • Package Adoption and Configuration (PAC)
    • Software Infrastructure Services (SIS)
    • User Experience Office (UXO)
    • Web Development Services (WDS)