Our organization

Office of the VP for Information Technology and CIO

The departments of the Office of Information Technology report to and are led by Jay Dominick, Vice President for Information Technology and CIO. 

For an overview of the organizational structure of OIT, see the OIT organization chart.  OIT departments are described below. 


Enterprise Infrastructure Services

Enterprise Infrastructure Services (EIS) is led by Donna Tatro and provides campus-wide IT infrastructure services that support the University’s research, teaching, and administrative missions. These services include the University’s main data centers and network hub sites; compute, storage, and network systems; IT security infrastructure; monitoring services; IT systems supporting the University’s critical operational technology areas; database administration services; identity, access and directory services; and collaboration systems such as email and web platforms.

Enterprise Infrastructure Services includes the following groups:

  • Networking and Monitoring
  • Systems and Security
  • Storage and Automation
  • Identity and Access Management
  • Digital Repositories
  • Enterprise infrastructure architecture
  • Cloud-based collaboration systems
     

Information Security Office

The Information Security Office (ISO), is headed by David Sherry, Chief Information Security Officer, and develops the information security strategy for the University.  The ISO is also responsible for the Information and Technology Risk Management Program and Information Security Incident Response, and provides the following services:  

  • Information security consulting
  • IT security forensics
  • IT risk assessments and recovery planning
  • Information security education and outreach

 


Operations and Planning

Operations and Planning (OP) is led by Carol Kondrach and is responsible for identifying and ensuring the implementation of strategic IT-related initiatives that strengthen campus-wide IT services, as well as internal OIT financial and organizational effectiveness services.

The functional groups of Operations and Planning are:

  • OIT Budget and Finance
  • Contract and Vendor Management
  • Strategic Communications
  • Organizational Effectiveness
     

Project and Technology Consulting Office

Project and Technology Consulting Office (PATCO) is led by Janet Pumo and provides the following services:

  • Consulting, mentoring and facilitation on projects such as:
    • strategic technology planning for departments
    • business case development for SAGIT funding requests
    • technology assessment and implementation projects
  • Guiding software acquisition and contract management processes
  • Facilitating technology-based process improvement initiatives
  • Delivering methodologies, tools and training on managing projects at Princeton

     

Research Computing

Research Computing (RC) is led by Curt Hillegas and provides computing, storage, advanced network architecture, and software infrastructure and programming help to support faculty, professional staff, and students in their research. RC also provides services to academic units including supporting and optionally helping to manage IT staff who support research computing and coordinating training across departments. Research Computing has a partnership with the Princeton Institute for Computational Science and Engineering (PICSciE).

The groups within Research Computing are:

  • Systems and Storage
  • Software and Programming
  • Advanced Networking
  • Distributed Research Computing Support
     

Service Management Office

The Service Management Office (SMO) is led by Carol Williams and provides the framework and tools used to ensure OIT service delivery aligns with the University's strategy and mission. The approach to service management emphasizes continual service improvement and value to faculty, students and staff. The service management office provides the following services:  

  • IT services catalog
  • Knowledge management
  • Request and workflow management
  • Change, incident, and problem management
  • Major incident and event management
  • Configuration Management Database (CMDB)
  • Asset management
  • Field services
  • Platform integrations with other systems and automation
      

    Software and Application Services (SAS)

    Software and Application Services (SAS), led by Colin Currie, provides implementation, maintenance, and support services for the University’s enterprise systems, departmental websites, and data warehouse.

    The groups within Software and Application Services are:

    • Center for Data Analytics and Reporting (CeDAR)
    • Center for Usability and Design (UXO)
    • Custom Solutions and Integration (CSI)
    • Enterprise Resource Planning (ERP)
    • Package Adoption and Configuration (PAC)
    • Software Infrastructure Services (SIS)
    • Web Development Services (WDS)

    Support Services

    Support Services (SS) is led by Steven Sather and provides front-line IT support for all members of the University community.

    Support Services is comprised of six groups:

    • Desktop Support (including Hardware and Software Support and the OIT Solutions Center Tech Clinic)
    • Instructional Support Services:
      • learning space support
      • video production services
      • student computing services
    • Networking and Telecommunications
    • Distributed Computing Support (SCAD and DCS programs)
    • Managed Environment Support (DeSC program and FCP)
    • 24/7 Support and Operations Center (SOC)