Our organization


The departments of the Office of Information Technology report to and are led by Jay Dominick, Vice President for Information Technology and CIO. 

For an overview of the organizational structure of OIT, see the Organizational Chart. OIT departments are described below. 


Enterprise Infrastructure Services

Enterprise Infrastructure Services (EIS) is led by Donna Tatro and provides campus-wide IT infrastructure services that support the University’s research, teaching, and administrative missions. These services include the University’s main data centers and network hub sites; compute, storage, and network systems; IT security infrastructure; monitoring services; IT systems supporting the University’s critical operational technology areas; database administration services; identity, access and directory services; and collaboration systems such as email and web platforms.

Enterprise Infrastructure Services includes the following groups:

  • Networking and Monitoring
  • Systems and Security
  • Storage and Automation
  • Identity and Access Management
  • Digital Repositories
  • Enterprise infrastructure architecture
  • Cloud-based collaboration systems

Information Security Office

The Information Security Office (ISO), is headed by David Sherry, Chief Information Security Officer, and develops the information security strategy for the University.  The ISO is also responsible for the Information and Technology Risk Management Program and Information Security Incident Response, and provides the following services:  

  • Information security consulting
  • IT security forensics
  • IT risk assessments and recovery planning
  • Information security education and outreach


Operations and Planning

Operations and Planning (OP) is led by Carol Kondrach and is responsible for identifying and ensuring the implementation of strategic IT-related initiatives that strengthen campus-wide IT services, as well as internal OIT financial and organizational effectiveness services.

The functional groups of Operations and Planning are:

  • OIT Budget and Finance
  • Contract and Vendor Management
  • Strategic Communications
  • Organizational Effectiveness
  • Distributed Computing Support (SCAD and DCS programs)

Project and Technology Consulting Office

Project and Technology Consulting Office (PATCO) is led by Janet Pumo and provides the following services:

  • Consulting, mentoring and facilitation on projects such as:
    • strategic technology planning for departments
    • business case development for SAGIT funding requests
    • technology assessment and implementation projects
  • Guiding software acquisition and contract management processes
  • Facilitating technology-based process improvement initiatives
  • Delivering methodologies, tools and training on managing projects at Princeton


Research Computing

Research Computing (RC) is led by Curt Hillegas and provides computing, storage, advanced network architecture, and software infrastructure and programming help to support faculty, professional staff, and students in their research. RC also provides services to academic units including supporting and optionally helping to manage IT staff who support research computing and coordinating training across departments. Research Computing has a partnership with the Princeton Institute for Computational Science and Engineering (PICSciE).

The groups within Research Computing are:

  • Systems and Storage
  • Software and Programming
  • Advanced Networking
  • Distributed Research Computing Support

Service Management Office

The Service Management Office (SMO) is led by Carol Williams and provides the framework and tools used to ensure OIT service delivery aligns with the University's strategy and mission. The approach to service management emphasizes continual service improvement and value to faculty, students and staff. The service management office provides the following services:  

  • IT services catalog
  • Knowledge management
  • Request and workflow management
  • Change, incident, and problem management
  • Major incident and event management
  • Configuration Management Database (CMDB)
  • Asset management
  • Field services
  • Platform integrations with other systems and automation
  • 24/7 Support and Operations Center (SOC)

    Software and Application Services (SAS)

    Software and Application Services (SAS), led by Colin Currie, provides implementation, maintenance, and support services for the University’s enterprise systems, departmental websites, and data warehouse.

    The groups within Software and Application Services are:

    • Center for Data Analytics and Reporting (CeDAR)
    • Custom Solutions and Integration (CSI)
    • Enterprise Resource Planning (ERP)
    • Package Adoption and Configuration (PAC)
    • Software Infrastructure Services (SIS)
    • User Experience Office (UXO)
    • Web Development Services (WDS)

    Support Services

    Support Services (SS) is led by Dave Morreale and provides front-line IT support for the University community including Faculty, Students and Staff. This support includes hardware and software maintenance, repair for a wide range of technology devices, and Unified Communication services.

    Support Services provides the following services:

    • Client systems support
    • Hardware and software support services
    • OIT Solutions Center tech clinic
    • Campus computer management services
    • Network installation, upgrade and maintenance
    • Unified communications infrastructure and support services
    • Campus printing infrastructure services