Our organization

The departments of the Office of Information Technology report to and are led by Daren Hubbard, Vice President for Information Technology and CIO. 

For an overview of the organizational structure of OIT, see the Organizational Chart. OIT departments are described below. 


Enterprise Infrastructure Services

Enterprise Infrastructure Services (EIS) is led by Donna Tatro. The EIS department architects, engineers and operates the campus-wide IT infrastructure services that support the University’s research, teaching, and administrative missions. Services are delivered through cloud-based and on-premise infrastructure and include the University’s wireless and wired networks; IT service monitoring; identity, access and directory services; email infrastructure and web hosting platforms; integrated telephony services; compute and storage; the University’s main data centers and network hub sites; as well as IT support for the University’s critical infrastructure.  

Enterprise Infrastructure Services includes the following groups: 

  • Cloud Infrastructure Services and Digital Repositories 
  • Critical Infrastructure 
  • Enterprise Performance and IT Service Monitoring 
  • Enterprise Servers and Storage 
  • Identity and Access Management 
  • Network Services 
  • Strategic Projects & Operations 


Information Security Office

The Information Security Office (ISO), is headed by David Sherry, Chief Information Security Officer, and develops the information security strategy for the University.  The ISO is also responsible for the Information and Technology Risk Management Program and Information Security Incident Response, and provides the following services:  

  • Information security consulting
  • IT security forensics
  • IT risk assessments and recovery planning
  • Information security education and outreach


Operations and Planning

Operations and Planning (OP) is led by Carol Kondrach and is responsible for identifying and ensuring the implementation of strategic IT-related initiatives that strengthen campus-wide IT services, as well as internal OIT financial and organizational effectiveness services.

The functional groups of Operations and Planning are:

  • OIT Budget and Finance
  • Contract and Vendor Management
  • Strategic Communications
  • Organizational Effectiveness

Project and Technology Consulting Office

Project and Technology Consulting Office (PATCO) is led by Sal Rosario (interim) and provides the following services:

  • Consulting, mentoring and facilitation on projects such as:
    • strategic technology planning for departments
    • business case development for SAGIT funding requests
    • technology assessment and implementation projects
  • Guiding software acquisition and contract management processes
  • Facilitating technology-based process improvement initiatives
  • Delivering methodologies, tools and training on managing projects at Princeton


Service Management Office

Service Management Office (SMO), led by Carol Williams, provides implementation, maintenance, and support services for the University’s ServiceNow platform. 

  • IT services catalog
  • Knowledge management
  • Request and workflow management
  • Change, incident, and problem management
  • Major incident and event management
  • Configuration Management Database (CMDB)
  • Asset management
  • Field services
  • Platform integrations with other systems and automation
  • Service Desk
  • Distributed Computing Support (SCAD and DCS programs)

Software and Application Services (SAS)

Software and Application Services (SAS), led by Colin Currie, provides implementation, maintenance, and support services for the University’s enterprise systems, departmental websites, and data warehouse.

The groups within Software and Application Services are:

  • Center for Data Analytics and Reporting (CeDAR)
  • Custom Solutions and Integration (CSI)
  • Enterprise Resource Planning (ERP)
  • Package Adoption and Configuration (PAC)
  • Software Infrastructure Services (SIS)
  • User Experience Office (UXO)
  • Web Development Services (WDS)