Common Questions
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Because the network is designed using a “zero trust” model, only devices that are known to (and “trusted” by) the network can connect to it. If a device isn’t “trusted” or shows signs of tampering, it can’t access campus resources until it has been fixed. It makes our new network harder to compromise or attack.
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Once we’ve completed the network upgrade, it will have no single point of failure. Every component will have a built-in redundancy, a second component that can take over if the first fails. It’s a means of ensuring continuous network availability.
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As we’ve seen, mobility not only ensures the continuity of teaching and research when circumstances keep us off campus; it enables a more flexible work and learning environment, period, enabling everything from outdoor classes to hybrid staff schedules. What’s more, the number of wireless devices in use at any given moment demands a more robust wireless network.
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On any new device, the difference should be clear. Where you might have gotten 50 mbps before, you’ll see speeds up to 400 mbps.
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We actually developed an online measurement tool, called Tiger Speed, during the pandemic, to ensure that all remote students had equal access to the campus internet. You can check your own connection speed here.
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Yes, but you may not be able to take full advantage of the faster speeds on older equipment.
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Generally, if a device is 3-4 years old, it may not operate as efficiently, but confirm with your department’s IT support person (or call the Service Desk) if you’re unsure.
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Talk to IT support about resources including equipment loaner and purchase programs.
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There shouldn’t be, but contact your departmental IT support or the Support and Operations Center if so.
SCAD/DCS technical resources
Need support?
That’s what we’re here for.
IT Service Desk consultants are available from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday.
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