IT for Fall 2020
Student computer support at the OIT Solutions Center
Need help with your computer or connecting to campus? Contact the staff at the OIT Solutions Center. For those who have visited the center before, it's the same great service, but virtual.
Reach out for a consultation by phone, email or chat, Monday to Friday, 10AM to 8PM.
Academic software from anywhere
Need academic software? Head on over to the Vi-Lab right from your computer. It's easy to do. Open a browser, go to princeton.apporto.com, and log in.
Internet service check with Tiger Speed
When Internet issues are creating challenges with remote coursework or teaching, turn to Tiger Speed. Tiger Speed tests your connection to campus to determine if your Internet service is part of the problem. You can give it a try here, tigerspeed.princeton.edu.
For tips on improving your home network speed and performance, search the Princeton Service Portal for ‘Tiger Speed.’
Zoom for video conferencing and collaboration
All members of the University community have access to Zoom, Princeton's video conferencing service. To begin using zoom, go to zoom.us and log in with your Princeton account. For tips on using Zoom, search the Princeton Service Portal for ‘Zoom Fall2020.’
GlobalProtect for secure access
When you need to access restricted networked resources from off campus, use GlobalProtect. GlobalProtect creates a secure connection (called a virtual private network (vpn) between your device and the campus network.
For more details, search for ‘GlobalProtect Fall2020’ in the Princeton Service Portal.
EZProxy: the key to digital Library resources
There are several ways to access online library resources from off campus. See the Princeton University Library website for the best tools for Using Library Resources from Off-Campus.
For library-related questions, contact the Library's Ask Us! support resources.
Remote teaching and learning instruction and resources
For guidance on remote teaching and learning techniques, see:
Safe computing tips and tools
See the OIT Information Security Safe Computing webpage for best practices, tips and tools.
Research computing resources and workshops
To learn what research computing resources are available to you, advice on which systems to use and training, visit the Getting Started page of the Research Computing website.
New Password Reset Process
Changing your password is easy: make the request, verify your identity your mobile phone or home email (in TigerHub), then change your password. Do this from the Princeton Service Portal, Princeton's login screen or www.princeton.edu/changepassword.
For general technology assistance contact the OIT Support and Operations Center (SOC) by phone, email or chat.