We have been working hard over the summer to prepare for your arrival in the fall. Read here for a few new services and a number of service changes for the Fall of 2021.
Need help with your computer or connecting to campus? Contact the staff at the OIT Solutions Center for computer and software support, software sales, and technology equipment loaner programs.
Reach out for a consultation by phone, email or chat, Monday to Friday, 10AM to 7PM.
Need academic software? Head over to the Princeton Virtual Desktops from your computer and access software for students. It's easy to do. See Web-based access to academic software for details.
When Internet issues are creating challenges, turn to Tiger Speed. Tiger Speed tests your connection to campus to determine if your Internet service is part of the problem. You can give it a try here, tigerspeed.princeton.edu.
For tips on improving your network speed and performance, search the Princeton Service Portal for ‘Tiger Speed.’
All members of the University community have access to Zoom, Princeton's video conferencing service. To begin using zoom, go to zoom.us and log in with your Princeton account. For tips on using Zoom, search the Princeton Service Portal for ‘Zoom Fall 2021.’
When you need to access restricted networked resources from off campus, use GlobalProtect. GlobalProtect creates a secure connection (called a virtual private network (vpn) between your device and the campus network.
For more details, search for ‘GlobalProtect Fall 2021’ in the Princeton Service Portal.
There are several ways to access online library resources from off campus. See the Princeton University Library website for the best tools for Using Library Resources from Off-Campus.
For library-related questions, contact the Library's Ask Us! support resources.
See the OIT Information Security Safe Computing webpage for best practices, tips and tools.
To learn what research computing resources are available to you, advice on which systems to use and training, visit the Getting Started page of the Research Computing website.
Changing your password is easy: make the request, verify your identity your mobile phone or home email (in TigerHub), then change your password. Do this from the Princeton Service Portal, Princeton's login screen or www.princeton.edu/changepassword.
For general technology assistance contact the OIT Support and Operations Center (SOC) by phone, email or chat.