IT for Fall 2021

We have been working hard over the summer to prepare for your arrival in the fall.  Read here for a few new services and a number of service changes for the Fall of 2021.

 

Princeton Service Portal

Student computer support at the OIT Solutions Center

Need help with your computer or connecting to campus? Contact the staff at the OIT Solutions Center for computer and software support, software sales, and technology equipment loaner programs.   

Visit the Tech Clinic in Frist 112 for an in-person consultation, Monday to Friday, 9AM to 6PM.  

Princeton Virtual Desktops:  Academic software from anywhere

Need academic software? You can easily access software for students using the Princeton Virtual Desktops service right from your computer. It's easy to do. See Princeton Virtual Desktops: Getting started for details. 

If you'd prefer to install software on your computer, visit the OIT Store for software you can download. Search for ‘Software Fall 2021’ in the Princeton Service Portal for details.

Internet service check with Tiger Speed

When Internet issues are creating challenges, turn to Tiger Speed. Tiger Speed tests your connection to campus to determine if your Internet service is part of the problem. You can give it a try here, tigerspeed.princeton.edu

For tips on improving your network speed and performance, search the Princeton Service Portal for ‘Tiger Speed.’

Zoom for video conferencing and collaboration

All members of the University community have access to Zoom, Princeton's video conferencing service. To begin using zoom, go to zoom.us and log in with your Princeton account. For tips on using Zoom, search the Princeton Service Portal for ‘Zoom Fall 2021.’ 

GlobalProtect for secure access

When you need to access restricted networked resources from off campus, use GlobalProtect. GlobalProtect creates a secure connection (called a virtual private network (vpn) between your device and the campus network. 

For more details, search for ‘GlobalProtect Fall 2021’ in the Princeton Service Portal.

EZProxy: the key to digital Library resources

There are several ways to access online library resources from off campus. See the Princeton University Library website for the best tools for Using Library Resources from Off-Campus.

For library-related questions, contact the Library's Ask Us! support resources.

Safe computing tips and tools

See the OIT Information Security Safe Computing webpage for best practices, tips and tools.  

Research computing resources and workshops

To learn what research computing resources are available to you, advice on which systems to use and training, visit the Getting Started page of the Research Computing website.   

Password Reset Process

Changing your password is easy: make the request, verify your identity your mobile phone or home email (in TigerHub), then change your password. Do this from the Princeton Service Portal, Princeton's login screen or www.princeton.edu/changepassword

Getting help

For general technology assistance contact the OIT Support and Operations Center (SOC) by phone, email or chat.