Explore IT Careers through the Summer Experience Program

Undergraduate students are invited to apply to to the Office of Information Technology's (OIT) Summer Experience program. With six major departments, we are offering students the opportunity to explore and gain professional experience in a variety of technical and administrative roles. The twelve roles being offered as part of this year's program are:  

  • Business Applications Data Analyst (PeopleSoft)
  • ETL Data Integration Associate
  • Instructional Technologies and Engagement Platforms Associate
  • IT Infrastructure Monitoring Associate
  • IT Project Management and Business Analysis Associate
  • IT Security Operations Incident Response Associate
  • IT Service Desk Associate
  • Reporting and Dashboard Associate
  • Software Quality Assurance Associate
  • Software Solutions Analyst
  • Talent and Organizational Development Associate
  • Website UX and Product Design Associate

Information about these roles is provided below, under 2024 Summer Experience Positions.

Program

OIT's Summer Experience Program offers full-time work for nine weeks in the summer, from Monday, June 3 through Friday, August 2. In addition to the experiences that each of our positions offer, students will also learn about IT careers across the organization through speaker engagements, lunch-time talks with OIT professionals, and field trips to visit various technology teams and centers on campus.

Eligibility

The OIT Summer Experience Program is intended for undergraduate students enrolled at any accredited university or college. 

Note:  Students must be eligible to work in the United States and be able to work for 36.25 hours per week. 

Program Schedule

The 2024 OIT Summer Experience Program runs from June 3 through August 2, 2024. 

Students work full-time Monday through Friday, and 36.25 hours per week. Standard working hours are 8:30 am - 4:30 pm, unless specified otherwise in the job description. 

All students must be available to work the entire 9-week period of the program.

Compensation

Students are paid $20 per hour.


Application

Students apply online for positions through the University’s Careers site at careers.princeton.edu. OIT Summer Experience positions are indicated with the label, 'Summer Experience,' in the title. 

    Application Requirements

    Applications and related support materials will be accepted through March 29, after which all positions will be closed to further application.  As part of the application, students are requested to submit the following supporting documentation:

    • cover letter
    • resume (or CV)
    • academic transcript
    • two letters of recommendation
       

    Cover Letter, Resume, and Transcripts

    Supporting documentation (cover letter, resume, and academic transcript) is entered or uploaded as part of the application process and becomes a part of your applicant profile. 

    Cover letters are entered into a text field in the online application. In your cover letter, be sure to describe your specific interest in the position you are applying for, including:

    • academic and life experiences that prepare you for this position
    • how the specific position relates to your larger educational or career goals 


    Resumes and transcripts are uploaded as 'Other Documents' during the application process.

    Letters of Recommendation

    As part of the application requirement, we are requesting two letters of recommendation. At least one of these letters should be from a professor or instructor who is familiar with your academic work and can speak specifically about your qualifications. Letters of recommendation should not come from direct family members. 

    Letters of recommendation are due by March 29, however, it is recommended you submit them as soon as possible following application. Letters should be sent via email directly from the letter writer to the OIT Summer Experience program email account at [email protected]. Letters received after March 29 will not be considered.


    Selection Process

    Hiring teams will review applications and related support materials, and invite advancing applicants to interview for positions in February and March. Applicants chosen for Summer Experience positions will be contacted with an offer no later than April 15. 


    2024 Summer Experience Positions

    Business Applications Data Analyst (PeopleSoft)

    As the PeopleSoft Data Analyst, you will develop a broad understanding of the University’s PeopleSoft applications and the data they hold. You will work with the Enterprise Resource Planning (ERP) team and functional stakeholders on key projects and initiatives in all three PeopleSoft areas (Campus Solutions, HR, and Financials) that require analysis and manipulation of data. 

    What you’ll be doing:  

    • Assisting with data analysis, manipulation, and cleanup
    • Writing SQL scripts
    • Collaborating with technical team members and functional stakeholders to look for opportunities to improve data quality and governance
    • Helping with documentation of processes and metadata
    • Contributing to ongoing ERP projects as needed

     

    ETL Data Integration Associate

    As the ETL Data Integration Associate, you will gain hands-on experience in the design, development, and maintenance of ETL processes using IBM DataStage and Python. As a member of the Center for Data, Analytics and Reporting (CeDAR) team, you will contribute to the enhancement of the Data Warehouse (Oracle D/B) sourcing into reporting and analytics tools. In this position, you will collaborate with experienced professionals in a dynamic and collaborative environment. 

    What you’ll be doing:  

    • Working with the ETL data warehouse team to understand data requirements and design ETL processes for reporting and analytics platforms
    • Developing, testing, and deploying ETL jobs using IBM DataStage to extract, transform, and load data into the Data Warehouse
    • Writing Python scripts to communicate and extract data from vended REST APIs
    • Assisting in troubleshooting and resolving issues related to data processing and integration
    • Collaborating with cross-functional teams to understand business needs and translate them into effective ETL solutions
    • Meeting with customers to review and iteratively develop data integration pipelines


    Instructional Technologies and Engagement Platforms Associate

    As the Instructional Technologies and Engagement Platforms Associate, you will contribute to the planning and execution of key instructional technologies and campus engagement platform projects. You will work with the Package Adoption and Configuration (PAC) team to enable the digitization of processes across campus with the goal of improving academic, administrative, and research functions through technology innovation.

    You will work closely with platform administrators for Canvas (the learning management system), Campus Groups (an event management platform), Terradotta GPS (a global engagement platform), and Oracle Learn.com (a professional development platform). In this role, you will also address support tickets, participate in platform related assessments, interface with platform APIs, take part in relevant meetings, and assist with integrations and platform reporting.

    What you’ll be doing:  

    • Resolving support tickets in ServiceNow 
    • Participating in team, partner, and vendor meetings 
    • Developing proposals and presenting to stakeholders 
    • Platform administration tasks such as account creation, site creation, managing templates, and reporting 
    • Custom application development and maintenance, interfacing with platform APIs


    IT Infrastructure Monitoring Associate

    As the IT Infrastructure Monitoring Associate, you will provide support for monitoring network, server, application, and cloud services. You will learn monitoring tools, develop monitoring tests and alerts, and create dashboards and reports. The projects you contribute to will improve overall availability, reliability, and performance for department services. 

    What you’ll be doing:  

    • Participating in training for all monitoring tools to understand how the tools are used
    • Participating in all relevant departmental meetings
    • Reviewing, creating, and tuning existing alerts, tests, dashboards, and reports for accuracy
    • Documenting how critical services are being monitored


    IT Project Management and Business Analysis Associate

    As the IT Project Management and Business Analysis Associate, you will assist with a variety of Project and Technology Consulting Office (PATCO) activities which could include planning, communications, task management, issue and risk mitigation, quality assurance, go-live transition, needs analysis, requirements elicitation, process mapping, and testing. In this role, you will participate in project/business analysis meetings and have hands-on opportunities to contribute to projects and initiatives in partnership with other members of the project office. 

    What you’ll be doing:  

    • Participating in discussions to understand business drivers for proposed projects and initiatives
    • Developing and maintaining a project task schedule using project management software; coordinating task completion with project team members
    • Drafting key project artifacts such as the project charter, roles and responsibilities matrix, stakeholder analysis, communications plan, campus readiness plan, testing plan, and lessons learned report
    • Performing business analysis activities, which could include creating process flows and identifying pain points, participating in the requirements elicitation and documenting process, and preparing for testing
    • Preparing and distributing project meeting agendas and materials; attending project meetings; document and follow-up on action items
    • Producing project status reports and maintain project dashboards


    IT Security Operations Incident Response Associate

    As the Security Operations Incident Response Associate, you will gain hands-on experience in the field of cybersecurity. You will be part of a dynamic team responsible for identifying, investigating, and responding to security incidents.   

    What you’ll be doing:  

    • Monitoring and analyzing alerts from various security tools and networks
    • Conducting incident analysis and investigation
    • Documenting and manage incident cases
    • Collaborating with other teams to mitigate security risks
    • Participating in the development and improvement of incident response plans and procedures


    IT Service Desk Associate

    As the IT Service Desk Associate, you will provide tier-1 technical support using voice and chat, as well as respond to emails and self-service tickets from students, faculty, staff, and alumni of the University.

    What you’ll be doing:  

    • Providing support to students, faculty, staff, and alumni over the phone and through email
    • Reviewing, editing, and authoring knowledgebase articles
    • Monitoring ticket queue, resolving technical support issues, and fulfilling requests
    • Documenting all troubleshooting steps and support resolutions in the ServiceNow IT Service Management System


    Reporting and Dashboard Associate

    As the Reporting and Dashboard Associate, you will contribute to business analytics and outreach projects within the Center for Data, Analytics, and Reporting (CeDAR) using Cognos Analytics and Tableau business intelligence tools. In this role, you will be responsible for meeting with customers to gather and document requirements, using wireframes to develop prototypes, testing dashboards and reports, authoring educational materials, documenting and resolving level-one incidents, and partnering with CeDAR staff on various data warehouse initiatives.

    What you’ll be doing:  

    • Meeting with customers to gather and document requirements for analytics projects
    • Developing report and dashboard prototypes using wireframes, and testing against specifications
    • Authoring educational materials
    • Documenting and resolving level-one incidents and inquiries
    • Partnering with customers to develop and test report, dashboard, and visualization functionalities


    Software Quality Assurance Associate

    As the Software Quality Assurance Associate, you will join the Custom Solutions & Integration (CSI) group in testing software applications. In this position, you will participate in all phases of the testing lifecycle including user story reviews, test case authoring, and executing the tests.

    What you’ll be doing:  

    • Working with a team of Quality Assurance professionals 
    • Testing software applications and ensuring they align with the intended design and functionality
    • Documenting test cases
    • Logging detailed bugs and verify bug fixes
    • Participating in all Sprint ceremonies


    Software Solutions Analyst

    As the Software Solutions Analyst, you will participate in the assessment of OIT’s portfolio of vendor technologies, analysis of remediation options, development efforts, change management, and approval from campus users. In collaboration with campus colleagues, you will provide technical assistance to examine, improve, and design IT systems and processes. You will also update applications, troubleshoot issues, and test security, performance, and solutions with an additional focus on accessibility measures and standards.

    What you’ll be doing:  

    • Assessing the use of different applications in the OIT portfolio of Software as a Service (SaaS) applications and any accessibility implications across use cases
    • Gathering existing information pertaining to vendor remediation efforts to enable changes to the applications and platforms
    • Unit testing
    • Coordinating user groups to facilitate User Acceptance Testing (UAT)
    • Documentation and change management 


    Talent and Organizational Development Associate

    As the Talent and Organizational Development Associate, you will provide support for the IT Academy staff development program and other organizational initiatives. In this position, you will also assist in skill gap analysis and identifying learning and development solutions that align with OIT’s vision. 

    What you’ll be doing:  

    • Scheduling IT Academy classes and other Learning & Development (L&D) and Organizational Effectiveness (OE) opportunities
    • Researching vendor offerings to ensure they align with identified skill gaps and classes desired by OIT departments
    • Supporting OE projects by coordinating event logistics, developing creative marketing, and researching and making recommendations for community building events.

     

    Website UX and Product Design Associate

    As the Website UX and Product Design Associate, you will support Princeton University’s Web Development Services (WDS) by learning how to build academic and scholarly websites in the Princeton Site Builder content management system (CMS) in order to provide insights into the product’s development and user experience. In this position, you will work collaboratively with designers, content strategists, developers, and project managers.

    We are seeking candidates excited about writing, communications, and web design to help us improve the user experience of campus websites, as well as improve the site building experience for site owners who seek to increase their comfort and confidence in using the CMS.

    What you’ll be doing:  

    • Website Building: Act as a site owner—build page layouts, add content, and place images and media. Consider both experienced and novice customers and identify possible pain points. 
    • Industry Research: Review video and written support for similar CMS products. Analyze general UX/UI trends in websites and software applications. Present findings to WDS team members. 
    • Testing and Editing Documentation: Assess clarity and ease of use of existing documentation. Identify gaps, and make recommendations for improvements. Implement real-time updates on the live sites.
    • Team Brainstorming: Attend team meetings to learn about project planning and requirements gathering, implementation strategies, design decisions, development, etc. 
    • UX/UI Design: Create or test designs and components in Figma (depending on interest and skill level). Provide feedback on group design work.