Students, faculty and staff can now add, edit, and remove authentication methods from Duo, without contacting the Service Desk. The portal can be accessed directly by visiting oit.princeton.edu/duo or through the Duo prompt by selecting Other options then Manage devices.

Self-Service Portal

Users can now easily:

• Enroll an additional phone or tablet for authentication.
• Reactivate Duo Mobile on an existing phone number (convenient for upgrades).
• Create custom names for devices.
• Remove existing devices.
• Change their authentication preferences by canceling a login request and choosing a new method.

Activity Notifications

Users will receive an email notification with the subject line “Device, [device name] Added” or “Device, [device name] Removed” or a Duo Mobile app notification when an authentication device is added or removed from their Duo account.  

Shared Service Account Notifications 

To avoid confusion for a shared service account, before adding or removing devices for the Duo account, notify any other Duo enrolled users that when they receive such a prompt they will need to select Yes, this was me. 

Selecting No, this wasn't me will create a ticket for the Service Desk to investigate further.