The new and improved process provides user experience enhancements to the initial request as well as the lifecycle management of service accounts. A service account is a “non-person” University account used by one or more authorized individuals to access and manage University resources when it is not suitable to use one’s personal account.
Streamlining oversight and simplifying forms
To streamline the oversight of account creation and ongoing management, our IT support community will play a critical role in reviewing and approving new account requests for supported departments. The updated process also introduces three other key security changes:
- expiration dates for all accounts, allowing for periodic review and renewal
- limiting password management to 1-2 users, depending on the account type
- encouraging the use of delegation to access a shared email or calendar
The request and update forms were retired, and new forms are available through a more consolidated experience in ServiceNow. The simplified intake forms present plain language options for selecting the account type and will initiate the full account creation and setup in the background, removing the need for secondary requests.
What is changing
- The request forms have been consolidated and simplified making it easier to request and set up an account.
- Account approval and sponsorship by IT support roles enhances oversight and improves account setup process.
- Improved account maintenance and monitoring through an annual account review process. All accounts expire after 13 months and require renewal.
- Duo authentication method no longer defaults to the last used device
- Launch of IT support toolkit
Request a Service Account
- For non-student organization accounts, use the Request or update a service account form
- For student organization account, use the relevant form below: