Update to My Tickets View

Jan. 9, 2023

On Tuesday, January 10, the My Tickets page in the Service Portal will receive minor design updates, providing a more user-friendly interface.  

Based on feedback from our SCAD/DCS colleagues and the user community, the new design will provide requested quality-of-life updates while enhancing accessibility for all users.   

What is changing 

The default sort now displays the most recent tickets at the top of the list. Individual ticket information now presents summarized key information at top, with tabs for activity, details and attachments. In addition, minor navigation changes have been made to improve accessibility. 

For more on these feature enhancements, please see KB0013726, to learn how to view single open tickets, closed tickets, watched tickets, or to search for a specific ticket. 

Thank you to all that have provided feedback for these changes.